Frequently Asked Questions
What our prints are made of
- Material: Aluminum DIBOND®—strong yet lightweight with two white aluminum layers and a black polyethylene core, ideal for large artwork.
- Thickness: 3mm (0.12") for a durable, rigid base.
- Printing: Direct print on DIBOND® for vivid colors and a matte, glare-free finish.
- Finish: White-coated with a subtle silky gloss in bright areas.
- Hanging Kit: Included; varies by fulfillment country.
1. Where do you ship?
We proudly ship with in the United States and Canada!
2. Do you offer free shipping?
Yes — we offer free on all orders. Wherever you roam, delivery is on us.
3. How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary by location:
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U.S. & Canada: 5–10 business days
(You’ll receive a tracking number as soon as your order ships!)
4. What’s your return policy?
We offer a 7-day hassle-free return policy on all damaged products. If your Item is damaged, simply contact us within 7 days, and we’ll guide you through a quick return process.
5. Is there a money-back guarantee?
Absolutely. If your experience falls short, we offer a refund for any damaged products within 7 days.
6. Is it safe to shop on your site?
Yes! Our website uses SSL encryption and trusted payment gateways. Your personal and payment data is always secure.
7. Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do everything we can to help. Reach out quickly, and we’ll assist you.
8. Do you have customer support?
Yes! We’re available Monday–Saturday, 8 AM to 8PM EST. Message us anytime — we typically respond within 24 hours.
9. Do I need an account to place an order?
No account needed! You can check out as a guest. But creating an account makes tracking and reordering easier.