Frequently Asked Questions
1. Where do you ship?
We proudly ship worldwide! No matter where you are, we’ll do our best to deliver adventure to your doorstep.
2. Do you offer free shipping?
Yes — we offer free global shipping on all orders. Wherever you roam, delivery is on us.
3. How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary by location:
-
U.S. & Canada: 5–10 business days
-
Europe: 5–12 business days
-
Rest of the world: 7–14 business days
(You’ll receive a tracking number as soon as your order ships!)
4. What’s your return policy?
We offer a 30-day hassle-free return policy. If you're not fully satisfied, simply contact us and we’ll guide you through a quick return.
5. Is there a money-back guarantee?
Absolutely. If your experience falls short, we offer a no-questions-asked refund within 30 days.
6. Is it safe to shop on your site?
Yes! Our website uses SSL encryption and trusted payment gateways. Your personal and payment data is always secure.
7. Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do everything we can to help. Reach out quickly and we’ll assist you.
8. Do you have customer support?
Yes! We’re available Monday–Friday, 9 AM to 5 PM EST. Message us anytime — we typically respond within 24 hours.
9. Do I need an account to place an order?
No account needed! You can check out as a guest. But creating an account makes tracking and reordering easier.
10. Do you offer gift cards?
Yes! Gift cards are available in various amounts — perfect for birthdays, holidays, or outdoor-loving friends.